Understand
Read the work
Documents, tickets, spreadsheets and system data, read in context.
ClassifyExtractSummarise
Australian AI consultancy
AI built around your business. Australian AI consulting and automation, Gold Coast and Brisbane.
We get inside how your business actually runs, then rebuild the repetitive work as AI and automation that fits it. Your systems stay, your rules apply, and your people keep the final say.
Thirty minutes, no prep, and a straight answer.
Example workflowEst.14.2hrshrs saved / week
AI-assisted workflow
Subcontractor compliance check
01
Capture
02
Understand
03
Check
04
Execute
Understand
Policy type, insured amount and expiry pulled off the certificate
Public liability: $20m
Expiry: 14 March 2027
Insurer and policy number captured
Capture
Understand
Policy type, insured amount and expiry pulled off the certificate
Check
Execute
Running
We learn how your business runs before we build anything
Engineers who've shipped commercial software for 15+ years
Not locked to one model: Claude, GPT, Grok and open-source
We build on
Your systems, your data
OutlookSharePointExcelMicrosoft TeamsWordPowerPointOneDriveGmailGoogle DriveGoogle SheetsGoogle DocsPDF filesWeb formsXeroMYOBQuickBooksHubSpotSalesforceSlackShopifyStripeZapierSQL databasesREST APIsAnthropic Claude
Plenty of businesses use AI. Few have made it operational.
We build practical, transparent systems around your people, processes and controls, with clear rules, human approval where it matters, and visibility into what the system is doing.
65%
of businesses holding back from AI say it's about trust, and they want humans kept in control
Source: National AI Centre, Feb 2026The adoption gap
have tried AI44%
have it embedded across the business8%
Plenty are experimenting. Almost nobody has it truly working.
Source: National AI Centre, Feb 2026Up to$115B
a year on the table for the Australian economy by 2030
Source: Tech Council of Australia × MicrosoftThe goal is not to use more AI. It is to make the business run better.
How we improve the work
From information to action. Without the manual middle.
The work is already there: in your documents, your systems and the processes your people hold together by hand. We connect it, interpret it and build workflows that move it forward on your rules, approvals and exceptions. Where the path cannot be drawn in advance, we build an agent instead.
The result is less administration, fewer hand-offs and more capacity for your team to focus on higher-value work.
Decisions
Decide the next step
Rules, approvals, routing and exceptions handled automatically.
CheckRouteApprove
Execution
Take the action
Update systems, create tasks, draft replies and send reports.
UpdateDraftSend
Integrations
Connect your stack
Works with the tools you use every day.
OutlookMicrosoft TeamsSharePointOneDriveExcelWordPowerPointGmailGoogle DriveGoogle SheetsGoogle DocsGoogle FormsGoogle CalendarGoogle MeetZoomDropboxSlackWhatsApp
XeroMYOBQuickBooksStripeHubSpotSalesforceMailchimpZendeskIntercomShopifyWooCommerceWordPressAsanaJiraConfluenceNotionAirtableTrelloClickUpMiroZapierMaken8nPostgreSQLMySQLGoogle CloudCloudflareAnthropic Claude
and more
Visibility
See the outcome
Track results, monitor performance and spot issues before they grow.
OPS VIEWSAMPLE
96%
Auto approved
1.2k
Completed
24
Escalated
Control
Stay in control
Set rules, approvals and permissions your team can rely on.
- Role-based access
- Approval workflows
- Audit logs
- Security controls
Built around your tools. Your rules. Your approvals.
What we do
Six ways we put AI to work.
Pick a starting point below, or let us help you find the one that pays off first.
Already know which process you'd hand over first?That one process is the whole first conversation. Thirty minutes, no preparation, and a straight answer.
Book a discovery callAgentic AI
Meet your AI team, built around how your business works.
Specialised agents research, analyse, act and communicate within the rules you set. We assemble them around your actual workflows, while decisions and approvals remain with your people.
Revenue & Growth
Finds and qualifies prospects, keeps outreach warm, and tunes your pages so buyers find you first. Campaign copy stays on brand, and every sales call is reviewed against your playbook.
Revenue & Growth
The Scout
Sales agent
Finds and qualifies prospects, keeps every deal warm.
Works in
- CRM
- Outreach
Revenue & Growth
The Beacon
Search & SEO agent
Tunes pages and metadata so buyers find you first.
Works in
- Search Console
- Analytics
- CMS
Revenue & Growth
The Artisan
Creative agent
Turns briefs into on-brand copy and campaign assets.
Works in
- Brand kit
- CMS
- Socials
Revenue & Growth
The Mentor
Coaching agent
Reviews calls against your playbook, coaches the follow-up.
Works in
- Call recordings
- Playbook
- CRM
Customer Service
Answers enquiries the moment they arrive, triages what needs a person, and keeps calendars booked and honest. Replies and follow-ups go out in your voice, and no ticket gets dropped.
Customer Service
The Concierge
Support agent
Answers first, triages the rest, never drops a ticket.
Works in
- Helpdesk
- Knowledge base
- Chat
Customer Service
The Scribe
Communication agent
Drafts replies, reports and briefs in your voice.
Works in
- Outlook
- Docs
- Teams
Customer Service
The Timekeeper
Scheduling agent
Books, reshuffles and reminds so calendars stay honest.
Works in
- Calendar
- Teams
Intelligence
Hunts facts across every system you run and keeps policy, contract and product truth to hand. Turns the pile into a one-page brief, and when a number moves you hear why it matters.
Intelligence
The Bloodhound
Research agent
Hunts facts and precedents across every system you run.
Works in
- SharePoint
- Web
- Archives
Intelligence
The Librarian
Knowledge agent
Keeps policy, contracts and product truth to hand.
Works in
- SharePoint
- Wiki
- Contracts
Intelligence
The Interpreter
Analysis agent
Reads the pile, writes the one-page brief.
Works in
- Docs
- Sheets
- BI
Intelligence
The Surveyor
Insight agent
Charts what changed and says why it matters.
Works in
- BI
- Sheets
- Warehouse
Operations
Takes each request, splits the work and tracks it to done. Records stay current across your systems, data moves between them without rekeying, and everything is checked before it ships.
Operations
The Conductor
Operations agent
Splits the work, assigns it, tracks it to done.
Works in
- PSA
- Tickets
- Teams
Operations
The Operator
Action agent
Updates records, raises tasks, files the paperwork.
Works in
- CRM
- ERP
- Tickets
Operations
The Wiresmith
Integration agent
Wires systems together so data moves without rekeying.
Works in
- APIs
- Middleware
- Webhooks
Operations
The Checker
Quality agent
Checks numbers, names and tone before anything ships.
Works in
- Policy pack
- CRM
- Docs
Finance & Governance
Chases invoices, reconciles the accounts and keeps the books current. Every action stays inside scope and policy with an audit trail behind it, and plans are costed before you commit.
Finance & Governance
The Bookkeeper
Finance agent
Chases invoices, reconciles accounts, keeps books current.
Works in
- Xero
- Bank feeds
- ERP
Finance & Governance
The Sentinel
Governance agent
Holds the line on scope, data and audit trail.
Works in
- Audit log
- Policies
- Access control
Finance & Governance
The Tactician
Strategy agent
Models the options and costs the plan before you commit.
Works in
- Sheets
- BI
- Docs
Finds and qualifies prospects, keeps outreach warm, and tunes your pages so buyers find you first. Campaign copy stays on brand, and every sales call is reviewed against your playbook.
The Scout
Sales agent
Finds and qualifies prospects, keeps every deal warm.
Works in: CRM · LinkedIn · Outreach
The Beacon
Search & SEO agent
Tunes pages and metadata so buyers find you first.
Works in: Search Console · Analytics · CMS
The Artisan
Creative agent
Turns briefs into on-brand copy and campaign assets.
Works in: Brand kit · CMS · Socials
The Mentor
Coaching agent
Reviews calls against your playbook, coaches the follow-up.
Works in: Call recordings · Playbook · CRM
Answers enquiries the moment they arrive, triages what needs a person, and keeps calendars booked and honest. Replies and follow-ups go out in your voice, and no ticket gets dropped.
The Concierge
Support agent
Answers first, triages the rest, never drops a ticket.
Works in: Helpdesk · Knowledge base · Chat
The Scribe
Communication agent
Drafts replies, reports and briefs in your voice.
Works in: Outlook · Docs · Teams
The Timekeeper
Scheduling agent
Books, reshuffles and reminds so calendars stay honest.
Works in: Calendar · Email · Teams
Hunts facts across every system you run and keeps policy, contract and product truth to hand. Turns the pile into a one-page brief, and when a number moves you hear why it matters.
The Bloodhound
Research agent
Hunts facts and precedents across every system you run.
Works in: SharePoint · Web · Archives
The Librarian
Knowledge agent
Keeps policy, contracts and product truth to hand.
Works in: SharePoint · Wiki · Contracts
The Interpreter
Analysis agent
Reads the pile, writes the one-page brief.
Works in: Docs · Sheets · BI
The Surveyor
Insight agent
Charts what changed and says why it matters.
Works in: BI · Sheets · Warehouse
Takes each request, splits the work and tracks it to done. Records stay current across your systems, data moves between them without rekeying, and everything is checked before it ships.
The Conductor
Operations agent
Splits the work, assigns it, tracks it to done.
Works in: PSA · Tickets · Teams
The Operator
Action agent
Updates records, raises tasks, files the paperwork.
Works in: CRM · ERP · Tickets
The Wiresmith
Integration agent
Wires systems together so data moves without rekeying.
Works in: APIs · Middleware · Webhooks
The Checker
Quality agent
Checks numbers, names and tone before anything ships.
Works in: Policy pack · CRM · Docs
Chases invoices, reconciles the accounts and keeps the books current. Every action stays inside scope and policy with an audit trail behind it, and plans are costed before you commit.
The Bookkeeper
Finance agent
Chases invoices, reconciles accounts, keeps books current.
Works in: Xero · Bank feeds · ERP
The Sentinel
Governance agent
Holds the line on scope, data and audit trail.
Works in: Audit log · Policies · Access control
The Tactician
Strategy agent
Models the options and costs the plan before you commit.
Works in: Sheets · BI · Docs
A request arrivesthe team works it in parallela human signs offdone, on the record
How agentic AI worksWho we work with
Different industries, same pattern.
Five sectors where we already know the work. The systems differ and so does the jargon, but the pattern holds: scattered information, processes held together by people, and steps that only move when someone remembers.
If your people are re-keying it, chasing it or holding the process together themselves, it's our kind of work. Don't see your industry? The pattern travels.
All industriesWhy ASCENTI
We understand the business first. Then we build.
Five commitments we build every engagement around.
We understand the business first
AI on a process nobody's mapped just automates the mess. We spend the time to understand how your operation actually runs, the workflows, the exceptions, the stuff that only lives in someone's head, before we recommend or build anything.
Process first, AI second
We fix the workflow, then automate it. AI on a broken process just fails faster.
Engineers, not slide decks
We've spent 15+ years shipping commercial software Australian businesses run their operations on: enterprise ERP, e-signature platforms, the lot. The systems the consultants recommend are the kind we build.
Built for Australia
We know the local rules, the local buyers, and how business actually gets done here.
Your data stays yours
The information and the business knowledge that go into a system remain yours, and how it works is documented in plain English rather than left as a black box. Most builds then run as a hosted service, with the commercial terms set out per engagement.
What we've shipped
15+ years shipping commercial software Australian businesses run their operations on.
- Enterprise ERP
- Phone systems
- Data warehousing
- Asset management
- Reporting & BI
- E-signatures
- IT service automation
Discovery firstWhere every engagement begins
It starts with discovery.
Before we recommend anything, we get to know how your business actually runs: how the work moves today, the systems involved, the people and hand-offs behind it, the exceptions that create friction, and what your team actually wants to improve.
You get
A clear picture of how the work moves today
A ranked shortlist of the areas worth attacking
A recommended next step with the reasoning behind it
Only then do we recommend the right next step. Advice, process redesign, training, a prototype or a production build. The shape follows the need.
What happens next
Understand
We watch the work happen: the workflows, the systems, the exceptions, the hand-offs.
Shape
Define the better process and what should deliver it. If no build is warranted, we say so.
Build & test
Staged builds against your real systems, tested on real cases, not tidy examples.
Embed & improve
Deploy, document, train your people. Autonomy extends as the record supports it.
Every quarter you wait, your competitors compound.
The win is usually hiding in a process you already hate. Give us half an hour on how your operation runs and we'll tell you where to look first.
Thirty minutes, no prep. If AI won't pay for itself in your business, we'll say that too.
FAQ
Fair questions.
The things people actually ask before they work with us, answered straight.
Something else on your mind? Ask us directly
Still deciding?
Every engagement starts with discovery: understanding the business before recommending anything.
Most AI fails because it gets bolted onto a broken process and judged on impressions. We start with the process and the economics, fix the workflow before automating it, ship real software to production, and agree upfront what would count as it working, so the result gets argued about on evidence rather than on how it felt. What that evidence is differs by workflow. If the honest finding is that a process is not worth automating, you get that answer instead of a build.
It will, sometimes; anyone who tells you otherwise is selling something. The difference is what happens next. We design for it: confidence thresholds, approval gates for anything consequential, logging of what the system did, and escalation to a person when it is not sure. Which controls a given build needs, and how tight they are set, is agreed with you during design. The aim is a system you can see into and stop rather than one that claims it will not err.
Humans stay in the loop where it matters, systems are designed with guardrails and an audit trail, and we work to the Voluntary AI Safety Standard published by Australia's National AI Centre and to the Essential Eight where your posture calls for it. We build on enterprise rather than consumer platforms, and we check each one's terms on training, retention and hosting against your obligations rather than assuming them. Your data and the business information you put into a system stay yours, and what happens to them is set out in writing for the system we build.
The company name is new; the people are not. We have built and commercialised enterprise software for over fifteen years: ERP, e-signature platforms, systems Australian businesses run their operations on. We worked inside the Australian IT channel throughout. What is new is the label. Judge us on the work: the first engagement is tightly scoped and you will see exactly how we think before committing to anything bigger.
Cleanly. We come from the managed services world ourselves, so we work with your existing IT provider rather than around them. We design and build the AI layer; your provider keeps running the infrastructure. Where it helps, we brief them directly so nothing lands on them as a surprise.
Discovery first, scoped and priced to the size of the question and agreed before it starts. Whatever it recommends is then priced as its own defined piece of work: a build is quoted as a fixed scope, while advice, a process change or training is a smaller commitment. Ongoing support is optional and monthly. No open-ended hourly arrangements.
Get in touch
Tell us about the process.
Every engagement starts in your operation: watching how the work moves, where it stalls, and what your team wishes they never had to touch again. Tell us about that process, or grab a time directly.
Send an enquiry
Tell us about one process that takes longer than it should: what it is, roughly how often it happens, and which systems it touches.
We reply within one business day. No spam, ever. Your details are handled as set out in our Privacy Policy.
Or book a call
Prefer to talk it through? Grab a 30-minute discovery call at a time that suits.
Length30 minutes
FormatVideo or phone
CostNothing · no obligation
Worth having in your head
- One process that takes longer than it should
- Roughly how often it happens and who does it
- Which systems it touches: CRM, ERP, accounting, email
- What happens today when it goes wrong